רכיבים

Artificial Intelligence
Mobile app
Chat management
Multichannel communication
Management of KnowledgeBase

Dashboard

Dashboard - Dashboard gives the business the ability to monitor the integrity of customer service activity by measuring, tracking and displaying key performance indicators (KPIs) and other important metrics on one screen.
 

What does the dashboard include?
 
Graph amount of new faults today/over a period of time
A graph of the amount of faults closed today/over a period of time
Graph of the distribution of types of faults.
SLA data
Data on the average duration of time to handle a fault
Graph of frequent faults by type of equipment/groups of workers
Additional graphs upon request