About
eService is an Internet Desk Help interface , which was developed by the Dreamview company and provides a dynamic, safe and efficient solution for providing support and customer service online. The Service Easy interface helps provide service more efficiently, improve the service experience, prevent customer frustration and abandonment, and reduce costs the service.
The eService system is simple and easy to operate and maintain , excels in great flexibility and allows to increase the number of customers and service providers. The system is based on an elegant user interface that is stored in the cloud and can function as an independent system or as part of the organization's website, with a perfect graphic fit
Through the system, customers in need of assistance or training can access the information center for solutions to common problems, or start a live chat with the organization's service representatives with a click.
The process of handling the call by the eService system:
- Initiating a service call by the customer or by the dispatcher
- Confirmation of receipt of the call
- Customer care by the appropriate technician/representative
- Updating the client in the treatment stages via email or text message
- Escalating faults while complying with SLA rules
- Providing a final solution to the client
At the same time, the customer can:
- Follow his appeal
- View the history of his calls
- Solve self-service problems
- View databases and answers to frequently asked questions
- and more