FAQ

What is e-Service?

The concept of Service-e is actually providing service to every customer, anywhere and anytime. In this way, any organization can significantly reduce the burden of providing the service on the one hand and improve the level of service to the customer on the other hand. The age of competition and the difficult economic environment of recent years have caused many organizations to direct many resources to recruiting new customers, many times at the expense of resources that would maintain or improve the level of service to the existing customer.

What is customer service and support software?

Service Easy is based on a working method of providing customer service, which helps you manage your service department simply and efficiently. It allows your customers to ask questions (problems and requests for solutions) and your service representatives to answer them. This way you can solve problems, monitor activity, save the history of service calls, generate reports and more.

Who can benefit from Service Easy?

Service Easy is designed for businesses that wish to improve the quality of their service, while reducing costs and overheads. Service Easy is a simple and efficient interface for customer service and support.

Why invest in online customer service?

The main concept underlying the idea of the internet service is to allow the customer to help himself. Provide him with quick and available information to solve his problems. The customer does not want to talk to a service representative to explain the problem and wait in line for service. He wants an immediate solution and to a certain extent if he can solve simple problems himself he would prefer to avoid going to the service representatives.

Why do customers prefer online customer service?

• Customers want to know that there is one address to solve all their problems easily and conveniently.
• Customers won't call you if they've been able to resolve the issue themselves, and will usually prefer chatting or emailing you over the phone.
• The customers would prefer to enter the fault and have the service representative call them or get back to them after inspection and treatment. Online customer service makes this possible.
• The customers want to know what is the status of the problem being treated, and who is the contact person who is currently handling the problem. Online customer service provides customers with the desired information.
• The customers want to know what the common problems of the product are and what the recommended solution is. Online customer service directs them to the relevant information resources and saves time for customers and the business owner.