רכיבים

Many organizations divide customer care into teams according to geographic association, professional skill and product specialization or according to the type of service required. Our system can help direct the inquiries received to the agent or the relevant department in order to speed up the processing of the request.

If a technician is sick or absent, the system can generate a log of the transfer of care to another technician and assign him the care of the absent technician's open calls.