Both beautiful and baker - a small Helpdesk app that makes a big difference
Customer service is one of their areas of particular importance for any company. Not only is a service call system essential for retaining existing customers, but today when many customers find the next company they want to work with through word-of-mouth recommendations, on social networks and service ratings on various websites - the possibility of losing potential customers due to a bad reputation in the field of customer service is a real and common possibility. One of the ways to ensure successful customer service is through a small but smart HelpDesk application that knows how to turn a failed customer service into a successful one, the EasyService application.
Talk to the customer at eye level
Today's customers are picky and want not only the option to open a service call but also to choose the most suitable way for them in the way they open the service call. The EasyService service call management system enables exactly that - through a friendly and convenient application, each customer can decide how he communicates with them: through a computer, a phone or an application on the smartphone.
Besides the tool, the medium itself is also important. There are customers who feel comfortable on social networks, WhatsApp, chat and those who just want to talk to humans on the phone. The EasyService service call management system is a multi-channel system that allows every customer to talk to you in their preferred way using their preferred device.
Leave the customer in the picture
Good customer service is one that leaves the customer in the picture: makes sure to inform the customer about changes in the call he opened, the transfer of the treatment to another party, a change in the schedules or the status of the treatment. In order to keep the customers in the picture without a good reading management system, a lot of manpower is needed who will initiate a report to the customer when a change occurs. The EasyService call management system does this for you. When there is a change in the reading status that a client has opened, the client will be able to log in and see how she is doing to monitor the progress of her treatment.
Costs are reduced in the service system
Along with a better service, better management of the call service system makes it possible to lower the operating costs of the service system. When customers receive automatic information that allows them to solve a large part of the problems themselves - a smaller number of field agents are needed to solve the remaining problems. When the system regularly provides convenient reports, customized, in different sections - it is possible to reduce the number of analysts and get available and comprehensive information faster and more comfortably.
Not only the appearance, but also the security
The service system includes sensitive information concerning various factors. It may include personal and financial information about the customers, it may include information about the various products or services, or about the performance of the various agents. The EasyService call management system allows anyone access to information to which they are authorized only. Customers will be able to access and update their personal and financial information and view the history of calls and open calls that they have opened only. An agent will be able to see all the service calls directed to him by the system, while a manager will be allowed to see cross-sectional reports of all open and closed calls, treatment times, hardware, areas or products where the problem was discovered, and more. A flexible and efficient security and authorization system will enable different management settings - For example, those that allow access to financial information or technical information only.
Streamlining the work of the service system
The EasyService service call management system knows how to provide a smart solution for the routing of service calls according to various variables: fields, products, geography, customer characteristics and more. The system knows how to prioritize the various calls and direct each call to the most appropriate person to handle it.
